Avoiding restaurant failure: simple tips and tricks

April 21st, 2010

By Brian Margulis

Whether you have start-up concept or a neighborhood treasure, the current economic climate has raised the bar on keeping the hospitality industry a competitive marketplace. In a time when hot properties become a revolving door for respectable businesses, restaurants and bars often fall victim to the same problems. Brian Margulis, a professor at Roosevelt University in Hospitality Management and hospitality consultant, shares some reasons for restaurant failure.

Starting with lack of sufficient capital
Unexpected expenses or inaccurate proforma results could cause you to dig deep into your pockets. Always maintain at least 90 days of working capital

Poor management
Make sure all the managers are on the same page and not managing on their own agendas. Everyone needs to share in the vision and the company plan.

Rapid expansion and competition from other restaurants
If your concept is successful, others will undoubtedly follow your lead with a copy cat concept. Make sure your business is perfected before you add potentially more problems.

Dealing with an economic downturn or recession
Make sure you look to the future so you are able to anticipate any unexpected increases in your product and, of course, giving your guests what they want, not what you  like.

Separate business and family problems
Family-owned businesses can often slide into trouble when money and ethics are involved. If you venture into a business deal with your family members, make sure everyone has a contract and knows what is expected of them. Even in the family, a handshake deal may not work.

Owner loses interest in the operation
Make sure your commitment as an owner is in the business full time. Have a plan, for at least the next 5 years because it may take you that long to re-coup your investment



CREATIVE HOSPITALITY ASSOCIATES LAUNCHES NEW FOOD SAFETY PROGRAM

April 14th, 2010

Chicago, IL (April 13, 2010) – Recognizing the imminent need for food safety and sanitation, Creative Hospitality Associates is launching a full-service food safety inspection program to assist restaurants and bars stay up to code and avoid the unnecessary health and economic costs associated with food borne illnesses.



Home to some of the most notable restaurants and festivals in the world, Chicago has pinned hopes on our thriving food scene and tourism as the saving grace of our current economic downturn. With events such as Lollapalooza, The Taste of Chicago and baseball season drawing in thousands of tourists, restaurants and bars need to take precautions to ensure the safety of their patrons now more than ever.



Owners Chuck Hamburg and Brian Margulis, both professors of Hospitality Management at Roosevelt University, are currently working with a number of experienced hospitality consultants to offer a full range of food safety and sanitation inspection services to meet the needs of restaurant and bar owners. From walk-through inspections to reconcepting, Creative Hospitality Associates is teaming up with commercial real estate brokerages, architects and developers, suppliers and manufacturers, educators, and more to work as a connective element between restaurant and bar owners to all areas of the hospitality industry.



An investment in food safety and sanitation training is a preventative measure for the health and well-being of customers, and a means of protecting establishments from financial losses during these tough economic times.



For more information on how to get your establishment signed up, please call 312-850-9797.



10 things to think about before you open your restaurant

January 29th, 2010

By Brian Margulis

While you might think your mom has the world’s best marinara sauce and your product should be flying off the shelf, the fact is that there are hundreds of other budding entrepreneurs who have the same thought. Before you make the leap into owning a restaurant start-up, don’t forget to think about these 10 helpful hints.

  1. Have a clear vision. A successful start-up requires the effort of a staff pulling together in the same direction, united by a common goal.
  2. Focus on what the customer likes, not what you like. What you like doesn’t matter, because you are not the customer. What matters is what your customers like. Find out what people in your area want and the price they’re willing to pay for it.
  3. Deciding on a concept. Find a location in a good market with available parking, access, visibility and other positive traits, then determine what the local market wants that it can’t get and find a way to satisfy that unfilled desire.
  4. Don’t try to appeal to everyone. Identify an unfilled niche in your local market. You don’t want to end up with too many items on the menu, a complicated kitchen, confused customers and no unique identity in the marketplace.
  5. Don’t accept an alternative location to save on rent. Saving money on rent in a poor location often results in spending all that and more on advertising in an attempt to get noticed and bring in more business.
  6. Make sure you have documented systems, procedures and training manuals. Standard Operating Procedures (SOP’s) are a MUST from day one! The longer you operate without a documented way of doing business, the longer you will be unorganized and remain in the difficult start-up phase.
  7. Understand your capital needs. Many new restaurants with excellent prospects for success simply run out of money. Identify and estimate in detail the start-up capital you’ll need. Then,  add a contingency plan for the host of things that can (and often do) happen in order to add more cost to the project than you plan on.
  8. Remember you won’t start making money on opening day. The odds are against this happening. Even the best run restaurants need an allowance for funding operating deficits for up to 2 to 3 months after the restaurant opens.
  9. Don’t have your grand opening on opening day. Just remember, the public’s first impression can easily be their last. Soft openings are the way to go. Get your act together before you tell the world.
  10. As an owner, act like one. Eventually someone has to manage the business, not just run the restaurant. Owners are Leaders who must be proactive and strategic in thinking. If the owner is constantly “working in” and not “at the business”, guess who’s managing the business? Nobody.



Top 5 Reasons for FAST Training

January 27th, 2010

By John McQueeney

FAST LogoServing alcohol is not a right — it’s a responsibility. Having your employees BASSET certified is not just an ethical choice to prevent drunk drivers and save lives, it’s a financial gain for business owners who can avoid the high costs of being fined for negligence.

At Creative Hospitality Associates, we have worked closely with the Illinois Liquor Control Commission (ILCC) to help mandate alcohol awareness curriculum that is quicker and more efficient than the original BASSET training. BASSET training is not mandatory in the State of Illinois, however some municipalities in the State of Illinois do require BASSET training. You are advised to check your local ordinances to see if it is required that in order to be employed at a liquor establishment, you must attend BASSET training.


Many businesses voluntarily send their staff to get trained to equip them with the skills necessary to prevent any alcohol-related mishaps.  The ILCC encourages voluntary participation in seller/server training courses. We’ve narrowed down the top five reasons to get your staff BASSET certified through our FAST training course.


Top 5 reasons for FAST Training

- It is not fair to hold your employees responsible when they are not certain what all of their responsibilities are; e.g.,

- Serving someone to the point of intoxication is against the law.

- Serving someone who is intoxicated is against the law.

- Many servers request the I.D., but most don’t actually read the I.D.

- How does a server check an out of state I.D. when they don’t know what the out of state I.D. looks like?

- Violations by servers could cost your business:

  • Fines by the Illinois Liquor Control Commission
  • Time spent with your attorney
  • Cost of insurance increasing or the possibility of not being able to get insurance


A short course and minor investment will help avoid all of the above.


Want to learn about how about to get your employees BASSET certified through our FAST training course? Click here for more information.



About Creative Hospitality Associates

December 14th, 2009

CHANGING THE FUTURE…Restaurateurs, Hoteliers, Architects & Designers

Creative Hospitality Associates LLC (CHA) is a full-service hospitality consulting firm with a proven track record of providing concept development, growth and expansion for restaurants, hotels, clubs, multi-unit operations and gaming ventures. We partner with clients to deliver real world experiences and creative solutions for long term success. Our extensive experience and commitment to excellence have earned us the reputation as the best in its class in the hospitality industry.

CHA has been serving the Chicagoland foodservice community since 1995, with our many years of collective management, development, building, marketing and operations experience, CHA’s knowledge spans the hospitality, food service, sports and entertainment, product distribution and real estate industries.

CHA is in the business of helping companies reach their goals and we do that by applying our past experiences to their present focuses. CHA will work with you to identify your needs, organize your goals, solve your critical problems in the time frame required by your business and improve your bottom line performance.

  • The biggest single value of consultants is fresh thinking. Consulting is a win-win situation for all concerned. The use of consultants has become popular with organizations that need to conduct a variety of business without unnecessarily expanding the number of employees or by placing unreasonable demands on current staff capabilities.
  • Creative Hospitality Associates is responding to the specific need for skills and knowledge in an ever-changing market place. We are dedicated to providing clients with decisive and straightforward methods of solving problems and improving performance.
  • We will meet the needs of every project through hands-on involvement, thoughtful analysis and timely action.